Responsible Gaming
at popbd

1 Our Commitment to Safe Play

popbd was built specifically for the Bangladeshi online gaming market, and with that comes a responsibility to the communities we serve — from Dhaka and Chittagong to Sylhet, Khulna, Rajshahi, and beyond. We are committed to providing a gambling environment that is fair, transparent, and safe for adults who choose to play.

Our responsible gaming framework rests on four principles:

• Prevention: We make it easy to set limits before problems start, not after.
• Detection: Our systems monitor for behavioural patterns associated with problem gambling and may reach out proactively if we identify concerning trends in your account activity.
• Intervention: When a player flags a concern — or when our systems detect one — popbd can act quickly to apply protective restrictions, up to and including immediate account suspension pending a welfare review.
• Signposting: We maintain an up-to-date list of professional support organisations (see Section 8) that offer confidential, free guidance to anyone struggling with gambling-related difficulties.

Responsible gaming at popbd is not a one-page disclaimer — it is an active, ongoing commitment. We review our responsible gaming toolset regularly and update it in line with evolving best practices in the international online gambling industry.

2 Age Restriction — 18+ Only

popbd is strictly an adult platform. You must be at least 18 years of age to register an account, make a deposit, or place any bet on the platform. This requirement is non-negotiable and applies to all players regardless of location within Bangladesh.

How We Verify Age

During registration, all players must confirm that they are 18 or older. popbd reserves the right to request documentary proof of age at any point — including before processing a withdrawal — through the Know Your Customer (KYC) process. Acceptable identity documents include:

• Bangladesh National Identity Card (NID)
• Valid passport (any nationality accepted for Bangladeshi residents)
• Bangladesh Smart Card (NID Smart Card)

Any account found to belong to a player under the age of 18 will be permanently closed without notice. All deposits will be returned where legally permissible, and all winnings derived from underage play will be voided.

Protecting Minors in Your Household

If you share a device or computer with younger family members, we strongly recommend installing parental control software to prevent minors from accessing online gambling websites. Widely used and freely available options include:

• Net Nanny — content filtering and screen time management
• Qustodio — cross-device parental controls for Android, iOS, and desktop
• Google Family Link — app and website restrictions for Android devices
• Built-in iOS Screen Time — website restrictions available in iPhone and iPad settings

Additionally, never share your popbd login credentials with anyone, including family members. Your username and password are personal — keeping them secure is the single most effective way to prevent unauthorised access by minors in your household.

3 Deposit Limits

A deposit limit is one of the most effective responsible gaming tools available. By capping the total amount you can transfer into your popbd account over a defined period, you remove the risk of impulsive over-spending during a losing streak or an extended playing session.

Available Limit Types

How to Set or Change a Deposit Limit

Deposit limits can be set or adjusted in your popbd account settings under the Responsible Gaming section. Key rules:

• Reducing a limit takes effect immediately.
• Increasing a limit is subject to a mandatory 7-day cooling-off period before the higher limit becomes active. This delay is intentional — it gives you time to reconsider a decision made in the heat of the moment.
• Removing a limit entirely is also subject to the same 7-day delay.

You may also request a deposit limit adjustment by emailing [email protected] from your registered email address. Our support team will process the request in accordance with the rules above and confirm the change via email.

4 Time-Out & Cooling-Off

A time-out is a short-term account suspension designed for players who feel they need a break from gambling — perhaps after a frustrating session, a stressful week, or simply to reassess their play habits. During a time-out, your popbd account is temporarily deactivated: you cannot log in, make deposits, place bets, or access any casino game or betting market.

Available Time-Out Durations

To activate a time-out, go to the Responsible Gaming section of your account settings and select your preferred duration. Alternatively, email [email protected] with the subject line "Time-Out Request" and specify the duration. The time-out will be applied within minutes of your confirmed request.

5 Self-Exclusion

Self-exclusion is a formal, longer-term commitment to stop gambling on popbd. Unlike a time-out, self-exclusion cannot be reversed before the chosen period expires — this intentional lock-in is a critical feature that prevents impulsive decisions to return during a vulnerable moment.

Self-Exclusion Durations

• 6 months — minimum self-exclusion period.
• 1 year
• 2 years
• 5 years
• Permanent — the account is closed and cannot be reopened under any circumstances.

What Happens During Self-Exclusion

When self-exclusion is active on your popbd account:

• You cannot log in to the platform or access any games, betting markets, or casino features.
• All pending withdrawal requests for any remaining balance will be processed and returned to your registered bKash, Nagad, or Rocket account within the standard withdrawal timeframe.
• You will be removed from all popbd marketing lists and will not receive promotional emails or SMS messages during the exclusion period.
• Any active bonuses or promotional offers will be forfeited.
• popbd will make reasonable efforts to close any duplicate or newly created accounts that appear to belong to a self-excluded player.

How to Self-Exclude

You can initiate self-exclusion in two ways:

1. Log into your popbd account, navigate to Account Settings → Responsible Gaming → Self-Exclusion, and select your desired duration.
2. Email [email protected] from your registered email address with the subject line "Self-Exclusion Request", specifying your chosen duration. Our support team will process the request and confirm closure within 24 hours.

6 Recognising Problem Gambling

Problem gambling is a recognised behavioural condition that can affect anyone — regardless of income, background, or how long they have been gambling. The earlier it is identified, the easier it is to address. Below are common warning signs that gambling may be becoming harmful rather than enjoyable.

Behavioural Warning Signs

• Spending more time or money on gambling than originally intended.
• Feeling irritable, restless, or anxious when not gambling.
• Returning to gambling immediately after a loss in an attempt to win the money back ("chasing losses").
• Lying to family members or friends about how much time or money you spend on gambling.
• Borrowing money — from friends, family, or financial institutions — specifically to fund gambling.
• Neglecting work, family responsibilities, or personal health in favour of gambling sessions.
• Gambling as a way to escape stress, anxiety, depression, or other emotional difficulties.
• Feeling unable to stop gambling even when you want to.
• Gambling with money set aside for essential expenses such as rent, food, or school fees.

Financial Warning Signs

• Regularly depositing amounts that exceed your entertainment budget for gambling.
• Making multiple rapid deposits in a single session, particularly after losing.
• Requesting credit from bKash, Nagad, or other mobile financial services specifically to fund gambling activity.
• Experiencing consistent financial shortfalls at the end of the month that correlate with gambling spending.

If you recognise any of the above patterns in your own behaviour, please take action now. You can start by using popbd's built-in responsible gaming tools — deposit limits, time-out, or self-exclusion — or reach out directly to our support team. You do not need to wait until the situation feels out of control.

7 Self-Assessment Checklist

The following questions are adapted from widely used problem gambling screening tools. Answer honestly — this checklist is for your own benefit only and is not shared with popbd or any third party.

Interpreting your answers: If you answered "yes" to three or more of the above questions, it is advisable to speak with a qualified gambling counsellor. If you answered "yes" to five or more, we strongly encourage you to activate self-exclusion on popbd immediately and contact one of the support organisations listed in Section 8 below.

8 Getting Help & Support

Seeking help for a gambling problem is a sign of strength, not weakness. A range of free, confidential support services are available to players in Bangladesh and internationally. popbd encourages any player who is concerned about their gambling to reach out to one or more of the organisations below.

Tips for Talking to Someone You Trust

If you are not ready to contact a professional organisation, consider speaking with a trusted family member or close friend first. When opening the conversation:

• Choose a calm, private moment — not immediately after a financial dispute or argument.
• Be honest about the scale of the issue, including any debts incurred through gambling.
• Ask the person to listen without judgment before offering solutions.
• Let them know specifically how they can support you — whether that is helping with finances, accompanying you to counselling, or simply checking in regularly.

Financial Support in Bangladesh

If gambling has caused significant financial difficulty, the following steps may help stabilise your situation:

• Contact your bank (City Bank, BRAC Bank, Dutch-Bangla Bank, Islami Bank, Sonali Bank) to discuss your options — many banks offer hardship provisions or debt counselling services.
• Speak to a licensed financial advisor or a community credit cooperative in your district.
• Avoid borrowing from informal lenders (often at extremely high interest rates) to cover gambling debts, as this typically worsens the financial situation.